HUB Community Legal is a law firm located in Inala, Queensland, providing free legal advice to the community. With a team of dedicated lawyers and staff, they aim to build a strong and connected community through their services. The firm has a 3.8-star rating based on 36 Google reviews, indicating a generally positive reputation. However, some reviewers have reported inconsistent experiences and difficulties in communicating with the staff.
Although the firm's specific practice areas are not explicitly stated, they offer free legal advice, which may include areas such as family law, criminal law, and dispute resolution. The firm's website mentions a community legal centre, suggesting that they may provide assistance with a range of legal issues affecting the local community.
HUB Community Legal is based in Inala, Queensland, and appears to serve the local community. Their address is 79 Poinsettia St, Inala QLD 4077, Australia, and they can be contacted by phone or email.
One reviewer praised a lawyer named Jessie for her passion and helpfulness, indicating that the firm may have experienced and dedicated staff members. However, other reviewers have reported negative experiences with some staff members, highlighting the need for improved communication and consistency.
HUB Community Legal offers free legal advice, which is a unique and valuable service to the community. They also have a neighbourhood centre that provides community meeting spaces, volunteering opportunities, and family wellbeing support programs, demonstrating a holistic approach to community support.
I contacted Community Legal Hub by email to try to book an appointment for a friend who has limited English and needed legal advice. From the beginning, I clearly explained the situation and the language barrier. The first admin officer responded helpfully and provided a link to download a form to book an appointment. They also explained that, due to the language barrier, the service would only be able to offer an initial advice appointment and would not assist further with drafting or ongoing advice. This was clearly communicated and understood. After I completed and submitted all the required information, a different admin officer responded advising that the service was unable to assist, stating they do not help property owners with these types of matters. This was confusing, as the issue had been explained from the outset, and the initial response indicated the matter could at least be assessed through an initial advice appointment. I replied to clarify and explain again, but did not receive any further response. Overall, the experience was inconsistent. While the initial contact was clear and helpful, the later response contradicted the earlier advice, and the lack of follow-up made it difficult to understand why the matter could not be considered. This may be something for the service to review, particularly around internal communication and clarity for people supporting clients with language barriers.