The Legal Services Commission is an independent body that helps to maintain legal practitioner standards and public trust and confidence in the legal profession. Located in Brisbane, Queensland, the Commission has an office in the Brisbane CBD, although it is currently undergoing construction work.
The Commission's primary focus is on regulating the legal profession in Queensland, handling complaints and investigations, and providing information to the public and legal practitioners. They offer guidance on choosing a lawyer, understanding legal costs, and navigating the complaints process.
The Legal Services Commission operates primarily in Queensland, with its main office located in the Brisbane CBD. Despite the current construction work, the Commission remains accessible via phone or online enquiry.
The Commission has notable expertise in handling complaints and investigations related to legal practitioners, as well as providing information on personal injury and proceedings, claim farming, and sexual harassment. They also offer resources and guidelines for legal practitioners on compliance and audits.
The Commission provides a unique service by maintaining a public record of disciplinary actions taken against legal practitioners, known as the Queensland Discipline Register. This register is accessible to the public, allowing individuals to make informed decisions when engaging a lawyer.
It took almost six months for the QLD Legal Services Commission to respond to an email requesting information to assist in submitting a complaint about a solicitor. During that time I left multiple messages via phone (as no one answered the phone) following up however my calls were not returned
Well it appears I am making the same comments as everyone else here about the LSC. After phoning the Legal Services Commission and speaking to one of their officers and being told I had grounds to lodge a complaint I lodged a complaint against a lawyer on 16 March 2023. To date the complaint has not been resolved by the LSC. The complaint was due to my former lawyer dropping me as a client less than a business days' notice or twenty-four hours prior to a scheduled mention. Being dropped at such late notice forced me to catch a red-eye flight from Perth to Brisbane to represent myself in court the next day. I represented myself and successfully resolved the matter with the same material evidence my lawyer had for weeks. I invested over $4,500 into the lawyer, only to be dropped without just cause or reasonable notice. The lawyer and her manager (firm partner) claimed that I had complained about her professionalism on several occasions and this was grounds for termination of the retainer. I complained to her manager on two occasions and made reasonable complaints, one being that she had appeared in a mention then took over forty-eight hours to update me on what occurred in that mention. The Acting Commissioner for the LSC determined based on my lawyer's response and my own to the complaint that the relationship had broken down between the lawyer and i and that was grounds to be determined. I strongly reject this is sufficient to terminate a client's retainer. I have asked for the LSC to reconsider their complaint outcome and supported my rejection of their outcome with evidence from their website and the Queensland Law Society's. To terminate a client a lawyer must have 'just cause' and provide 'reasonable notice' as per the Queensland Law Society's guidance statement for legal services professionals. The fact that the LSC initially determined that they lawyer had grounds based on the relationship breaking down due to myself making complaints to her manager is outrageous. As a paying customer/client you have the right to voice your dissatisfaction in a service you are paying for. I am still waiting on an outcome of my reconsideration, although the last contact I had with the LSC I received the same response I always do when I request an update. "Short staffed, people are on leave, had turnover." It is shocking this is the organisation acting as the regulator for Queensland's legal service professionals. It is quite clear from how the partner and the firm responded to me notifying them of the complaint to the LSC they were not worried.
Solicitor BRADLEY MUNT Redbank Plains Qld got justice at last! Difficult jobs for LSC. However in 2000 I spent days submitting emails, & proof in my opinion of Solicitor BRADLEY MUNT'S pathetic overall unprofessional illegal behaviour to my brother & I - totally ignoring us for 7 months. All his reviews claimed the same. In 2 2024 LSC advised me Brad Munt has now been disbarred at last via QCAT. GREAT! I was disappointed however my evidence in 2000 didn't weigh in as it was all the SAME reasons he was dismissed 3 years later; & how many more complaints later? Confusing how LSC final decision that I was not the Client & they would not make a decision, not enough proof & just leave the case open. I was originally told by them, being an Executor of the will made me the Client, eventhough my bro & I both requested Bradley Munt liaise with me ONLY, but mail ONLY be sent to my brother. Mmmm.
Well, why bother after my initial attempts at contact for assistance? What a farce! And reading other reviews also validates why I can’t wait to get out of this disgraceful state. I have suffered so much corruption here on the Sunshine Coast, I couldn’t put myself through anymore. The Qld justice? system makes you ashamed to call yourself Australian.
I requested help from the QLD Legal Services, due to a Lawyer in QLD disappearing with all the $450,000 moneys from a Professional Negligence. After trying for 3 years to locate this Lawyer to no avail, I contacted the Legal Services. Even they could not help me out and wanted more evidence. If I had more evidence I would not have contacted them, they could not help out and gave me the run around. I don’t see the reason why they should be around at all if they can not help individuals who are suffering due to the Lawyer negligence or disappearing act. QLD Legal Services and the Law Society are a complete waste of time and Tax payers money who have no power to do anything.
Level 30/400 George St, Brisbane City QLD 4000, Australia