Mark Gustavsson & Associates | Lawyers Service

Mark Gustavsson & Associates, as a team, are everything you hope to find when seeking legal advice/counsel. After dealing with them on a couple of occasions, I was pleasantly surprised to find that they consistently exceeded my expectations when it came to hiring a legal professional. As Principal Solicitor, Mark's humility, transparency and strong moral compass has certainly rubbed off on his team. There is no better feeling than knowing that the legal team you rely on are guided to doing what is right for you and not what is simply profitable for them. No doubt that these guys are setting the tone for the rest of the industry. Keep it up!

Mark and his team are a pleasure to deal with, helpful, friendly and knowledgeable. They go the extra distance and are very reasonable with their invoicing. We highly recommend Mark Gustavsson & Associates for all of your legal needs and advice.

I recently used Mark Gustavsson's law services, and I was thoroughly impressed with the level of professionalism, expertise and dedication I received. Mark took the time to fully understand my case and did an excellent job of explaining the legal process to me. He was always available to answer any questions I had and provided sound advice whenever needed. His attention to detail and commitment to client satisfaction made him a great asset during my case.

I’ve known Mark for a few years and recently got in touch to get some legal assistance. He was more than happy to get things sorted in less than a week for me. He is professional, prompt and so dedicated to his clients success. I highly recommend him and the team to anybody seeking any legal council or assistance, they will not let you down and will take the time to walk you through your options without making you feel scared or unsure about anything. Would give 10 stars if I could.

Update re the firms response. I have been in direct contact with the firm to try resolve, many times. They just ignore me and hold on to my funds, partially taken from trust without approval & partially for work that wasn't what was asked for , or used/ useable/ didn't work started from scratch elsewhere. I've started a complaint with the Judicial review commissioner & will likely have to go through magistrates & pay for a lawyer (& seek those extra thousands in addition) given that I'm up against a lawyer. Essentially if you're in a stressful situation & you need someone to help you manage it, be aware that you may end up with double the stress and two horrid matters if you choose the wrong lawyer. Horrifying ------ I've had a really bad experience. I asked for a letter with my legal rights for a matter (real estate firm acting outside of legal bounds), I was told I don't need the legal rights listed and not to bother and this will get the result. It didn't, I paid because of the back and forth & them saying it seems it will work - shouldn't have should have gone elsewhere and got the legal rights letter of demand I wanted/needed for future recourse. . I had another (primary matter), neighbour tree & house damage issue, and I had an invoice racked up of thousands without anything getting done. Noting that my new lawyer didn't need any of that, hence it's has not charged even 1/10th for the same amount of work and that's even with a 30% more per hour cost due to 20yrs experience. It's been 2hrs of charge with them (so under 1k) and I've gotten further in that time with zero delays or errors. So much time wasted with uselessss back and forth, letters to client and instruction letters issued in the wrong name or with spelling errors in a key name, on every doc I saw that was issued (without exception, x3 back to back). An unusable expert report was done and Mark tried to convince me to use it, what a disaster so lucky I didn't and moved on. . They're now keeping my 2.5k in trust and the extra $450 for a letter that isn't what I asked for that didn't work the way they wanted to do it (vs the way I did, outlining future legal options). Tricked in to paying it told it worked but once I paid they didn't follow up with client given all the concerns with them being made known and cancelling the larger (tree) matter, and it achieved zero. . It seems with only a few years experience setting up a firm, just before COVID, very green, very painful for me. With the delays and costs I'm in a worse position than before and now have to go through an external process to fight to have my funds returned from them, on top of the dozens of hours on end & o going for the matters themselves. . Mark seemed so nice at first & even the first time I flagged some concerns. However. When I wasn't tol the first meeting would be charged & was asked to sign an agreement in person then wasn't sent a copy of that to know terms & was invoiced - I wasn't happy to pay but thought I'll put it in trust and see if we go ahead decently thinking it's safe in trust & it was taken out of it based on agreement terms for which they forgot to send me a copy to review/ know...I should have stopped then and not gone ahead but the hoped it was a one off, they were busy and apologised - generally called or emailed back promptly once I chased them. It's never a one off. You shouldn't need to chase them up. . I hope this helps others looking to use this firms services. I would recommend going with one with 15yrs experience. I can't believe I'm being charged 3k and absolutely nothing I needed was done, and the stress added is more than before I started. Guys. I would engage with care. -S (-snr property professional, in my 40s) 🥺 Ps- The firm I am now with. Brilliant. Zero issues. I can update this review in coming months to write who they are & share /refer once I've worked with them for an entire case.