Ombudsman NT is an independent agency based in Darwin City, NT, that investigates and resolves complaints about Northern Territory Government agencies, local government councils, and Police conduct. With a commitment to fairness, independence, and transparency, the Ombudsman NT works to identify problems and improve government services. The agency acknowledges the Traditional Owners of the Northern Territory and recognizes their continuing cultural and spiritual connections to the lands, waters, and communities.
The Ombudsman NT has a team of experienced professionals who are dedicated to providing fair and effective complaint handling. The agency's approach is centered around working with stakeholders, including government agencies, community organizations, and individuals, to promote good governance and administrative practices. By providing guidance, support, and oversight, the Ombudsman NT helps to build trust and confidence in government services.
The Ombudsman NT is located at Level 6, NT House, 22 Mitchell Street, Darwin, NT 0800, and can be contacted by phone on (08) 8999 1818 or 1800 806 380, or by email at ombudsman@nt.gov.au. The agency is committed to accessibility and provides interpreter services, as well as materials in other languages, to ensure that all members of the community can access its services.
The Ombudsman NT's commitment to client service is evident in its approach to complaint handling. The agency provides clear and concise information about the complaint process, and its staff are trained to handle complaints in a fair, efficient, and respectful manner. By providing a safe and supportive environment for people to make complaints, the Ombudsman NT helps to promote accountability and improve government services.
The Ombudsman NT's main practice areas include investigating and resolving complaints about government agencies, local government councils, and Police conduct. The agency also provides guidance and support to agencies on effective complaints management, and conducts own-motion investigations into matters of public interest.
Some of the key areas of specialization for the Ombudsman NT include:
The Ombudsman NT's expertise in these areas is evident in its publications, including reports on compliance with legislation, and guides for agencies on effective complaints management. The agency's staff are experienced professionals with expertise in complaint handling, investigations, and public administration.
The Ombudsman NT's unique approach to legal services is centered around its commitment to fairness, independence, and transparency. The agency's use of own-motion investigations, for example, allows it to proactively identify and address systemic issues in government services. By working collaboratively with agencies and stakeholders, the Ombudsman NT helps to build trust and confidence in government services.
The Ombudsman NT has a geographic focus on the Northern Territory, and its office is located in Darwin City. The agency provides services to all regions of the Northern Territory, including remote and rural areas. The Ombudsman NT's office is accessible by public transport, and the agency provides interpreter services to ensure that all members of the community can access its services.
The Ombudsman NT's office is located at Level 6, NT House, 22 Mitchell Street, Darwin, NT 0800. The agency can be contacted by phone on (08) 8999 1818 or 1800 806 380, or by email at ombudsman@nt.gov.au. The Ombudsman NT also has a presence on social media, and provides regular updates on its activities and publications.
The Ombudsman NT's court systems and tribunals covered include the Northern Territory Civil and Administrative Tribunal (NTCAT), the Supreme Court of the Northern Territory, and the Federal Court of Australia. The agency also works closely with other government agencies, including the Northern Territory Government and the Australian Government.
The Ombudsman NT's commitment to accessibility and client convenience is evident in its approach to service delivery. The agency provides clear and concise information about its services, and its staff are trained to handle complaints in a fair, efficient, and respectful manner. By providing a safe and supportive environment for people to make complaints, the Ombudsman NT helps to promote accountability and improve government services.
The Ombudsman NT has notable expertise in the areas of complaints management, investigations, and public administration. The agency's staff are experienced professionals with expertise in these areas, and the Ombudsman NT has developed a range of guides and resources to support agencies in effective complaints management.
The Ombudsman NT has received industry recognition for its work, including awards for its publications and reports. The agency is also a member of the Australian and New Zealand Ombudsman Association (ANZOA), and participates in national and international forums on ombudsman practice.
The Ombudsman NT's unique approaches to legal services include its use of own-motion investigations, and its commitment to working collaboratively with agencies and stakeholders. The agency's focus on fairness, independence, and transparency has helped to build trust and confidence in government services, and its expertise in complaints management and investigations has improved the accountability of government agencies.
The Ombudsman NT's client testimonials and success stories demonstrate the effectiveness of its approach to complaint handling and investigations. The agency's commitment to client service, and its focus on promoting accountability and improving government services, have made a positive impact on the lives of many people in the Northern Territory. By providing a safe and supportive environment for people to make complaints, the Ombudsman NT helps to promote fairness, justice, and good governance.
Staff don’t wanna deal with problems in workplaces whatta a joke. the police investigater cam is also a joke don’t wanna deal with stolen property.
22 Mitchell St, Darwin City NT 0800, Australia